Interim Management

As an interim manager, I am at my strongest in a role where I can build bridges between higher management and the work floor, and in assignments with goals involving both HR Management and organizational improvement.

Recent assignments

During the period 2006-2009 following a reorganisation within ING Ops & IT Banking, I was asked to fulfil a number of successive line positions within a change as a well as a management environment.
In 2010-2011 I worked for ING as trainer within a culture change program and as coach.

• Team Leader Change ManagementING Ops&IT Banking/ARB/Channels
  Delivery Centre Call Change Delivery
  Team Projects 2 : managing fifty external IT employees working on ICT-applications- Call centre systems
  - Sales support systems
  - Knowledge management systems
  - Channel integration / routing within ING Retail in various roles These were the standard changes roles, in particular:
  - Project managers
  - Requirements managers
  - Usecase designers
  - Configaration managers
  - Q-borgers
  - Testcoördinators
  - Deployment managers
  - RUP coaches
  
• Team Leader System ManagementING Ops&IT Banking / Channels
  Solution Delivery Centre Call Face Retail NL
  Face T2: steering a system management team comprising internal and external employees, with the focus placed on Process and Incident Management, Demand Management, Contract Management, Test Platform Office Environment and Test Management Midframe.
• Teamleider System ManagementING Ops&IT Banking / Channels
  Solution Delivery Centre Call Face Retail NL
  Face T4: steering a system management team comprising internal and external employees, with the focus placed on technical application management WebSphere for ING offices.

• Look here for expertise and experience in non-IT-related line management.